Frequently Asked Questions
Does Arit of Africa sell hardware devices online?
Yes. Through our e-commerce portal and direct sales, customers can purchase genuine IT hardware such as laptops, desktops, printers, and accessories.
How do I place an order?
Simply log in to our e-commerce site, select the product, add to cart, and proceed to checkout. For corporate orders, you may also request a quote directly.
What payment methods are accepted?
We accept secure online payments (cards, bank transfers), and in some cases, corporate purchase orders.
How long does delivery take?
Orders within Lagos are typically delivered within 24–72 hours, while nationwide delivery takes 3–7 business days.
Can I track my order?
Yes. Once your order is confirmed, you’ll receive a tracking number or delivery status updates via email/SMS.
What is your return policy?
Returns are allowed within 7 days of purchase for defective products, subject to our return and warranty policy. Items must be in original condition and packaging.
Who do I contact for order support?
What services does the Arit Service Center provide?
We provide professional repair, maintenance, and support services for IT hardware, including laptops, desktops, servers, printers, scanners, and other connectivity devices.
How do I book a repair or maintenance service?
You can walk into our Service Center, call our support line, or log a request via our customer support email/live chat.
How long does a typical repair take?
Repair timelines depend on the issue. Minor fixes may be completed within 24–48 hours, while complex hardware repairs may take 3–7 business days (pending parts availability).
Do you provide warranty support?
Yes. We handle both in-warranty and out-of-warranty devices. In-warranty repairs follow the OEM’s policy, while out-of-warranty services attract repair charges.
Can I get a loan device while mine is being repaired?
Loan devices are available on request and subject to availability, mainly for critical business users.
Do you support clients outside Lagos?
Yes. We provide nationwide service through partner locations, remote diagnostics, and scheduled visits by our technical team.
How do you ensure quality of repairs?
All repairs are handled by certified engineers, tested using OEM diagnostic tools, and accompanied by a post-repair quality assurance check.